BBCL
Complaints & Dispute Resolution

Complaints Process

At Boutique Body Corporate & Community Managers (BBCL), we are committed to providing professional service to our clients. If you are dissatisfied with our service, we encourage you to let us know so we can work with you to resolve your concerns promptly and fairly.

How to Make a Complaint

Complaints can be made by:

Email: info@bbcl.co.nz

Mail:
Boutique Body Corporate & Community Managers
PO Box 11131
Ellerslie
Auckland 1542

Phone: 09 524 9785

Please provide:

• Your name and contact details
• Details of your complaint
• Any supporting information or documentation
• The outcome you are seeking

Our Internal Complaints Process

When we receive a complaint, we will:

1. Acknowledge receipt of your complaint.
2. Review the information provided and investigate the matter.
3. Contact you if further information is required.
4. Work towards a fair and reasonable resolution.
5. Advise you of the outcome of our investigation.

We aim to resolve complaints as quickly as possible and keep you informed throughout the process.

Independent Dispute Resolution

If your complaint is not resolved to your satisfaction through our internal complaints process, you have access to a free and independent dispute resolution service.

BBCL is a member of the:

Financial Dispute Resolution Service (FDRS)

FDRS is an independent dispute resolution scheme approved by the New Zealand Government. FDRS may assist in investigating and resolving complaints where a satisfactory resolution has not been achieved through our internal complaints process.

Contact Details

Financial Dispute Resolution Service (FDRS)

Freephone: 0508 337 337

Email: enquiries@fdrs.org.nz

Freepost 231075
PO Box 2272
Wellington 6140

Website: www.fdrs.org.nz

Commitment to Fair Resolution

BBCL values feedback and complaints as an opportunity to improve our services. We are committed to handling complaints fairly, efficiently, and respectfully.